Last updated: 24 September 2026
This policy explains how returns, replacements and refunds work for orders placed on e-partx.com, operated by E-partx (H&K Enterprise).
Return window
You may request a return or replacement within [7] days of delivery.
Eligible returns
- Item received damaged, defective or not working on arrival
- Wrong item, wrong model or wrong quantity delivered
- Item missing parts or accessories
Non-returnable items
- Items that have been installed, soldered, wired, modified or used
- Electronic components (ICs, modules, sensors, batteries) once the anti-static packaging is opened, unless defective on arrival
- Items damaged by incorrect voltage, wrong wiring or misuse
- Cut-to-length items such as wire, cable and filament
- Clearance or sale items marked non-returnable
How to request a return
- Email [email protected] within the return window with your order number, photos or a short video of the problem, and the reason for the return.
- We will reply within 2 working days with approval and return instructions.
- Pack the item securely in its original packaging with all accessories.
- Do not send items back without approval, as we may not accept unapproved returns.
Refunds
- Once we receive and inspect the item, we will tell you whether the refund is approved.
- Approved refunds are made to the original payment method (Razorpay: card, UPI, net banking, or wallet) within 5–7 working days.
- For Cash on Delivery orders, we refund by bank transfer or UPI to the details you provide.
- Shipping charges are not refundable unless the return is due to our error (wrong, damaged, or defective item).
Replacements
If a replacement is available, we will ship it at no extra cost for items that were defective, damaged, or wrong. If it is not available, we will issue a full refund.
Order cancellation
You may cancel an order before it is shipped by emailing us with your order number. Once shipped, the order cannot be cancelled but may be returned under this policy.
Contact & Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, our Grievance Officer is:
- Name: Harshang Shrimali
- Email: [email protected]
- Address: 2/A Bhartiya Nagar, Shahalam Road, Kankariya, Ahmedabad, Gujarat 380022, India
We will acknowledge complaints within 48 hours and resolve them within one month of receipt.